Pricing · directory
SV-PR-000
Pricing
Compliance-first delivery at a price independents can pay.
21-day free trial. No setup fees. HIPAA BAA included on every tier. Volume discounts after 500 deliveries/month.
Pricing
Pay only when deliveries complete.
Starter
/ month · billed annually
Independent pharmacies running delivery with their own staff. HIPAA-grade chain of custody from day one.
- PMS integration (PioneerRx live, 6 more in beta)
- Driver app + chain of custody
- Patient SMS + email notifications
- Cold-chain temperature logging
- Audit trail export (7-year retention)
- Up to 200 deliveries / month
Pro
/ month · + $1.50–$2.50 per delivery commission
For pharmacies wanting marketplace access + fleet operator network. Standard $9.99 · urgent $16.99 · stat $29.99 delivery fees.
- Everything in Starter
- Marketplace access — hand routes to Suavo fleet operators
- AI-optimized dispatch (OR-Tools + ML)
- Cold-chain module for GLP-1 / temperature-sensitive Rx
- White-label branding on the patient app
- Transaction fee stacking (SMS, signatures, photo proof)
Enterprise
/ month · volume rates
Multi-location chains, hospital networks, and specialty pharmacies. Custom SLAs and integration scoping.
- Everything in Growth
- Volume rate card (higher split, lower SaaS)
- SSO, SCIM, dedicated solutions engineer
- Private BAA + pentest reports under NDA
- Custom PMS + HL7 FHIR integrations
- Named onboarding engineer
Trust verified end-to-end
Frequently asked
The answers pharmacists ask about first.
Is Suavo HIPAA-compliant?
Yes. We sign a BAA with every partner, encrypt all PHI at rest (AES-256) and in transit (TLS 1.3), enforce RLS on every database table containing PHI, and retain immutable audit logs for 7 years per HIPAA § 164.316.
Do you sign a BAA?
Yes — our standard BAA is available on the /trust page. For Enterprise tier, we'll execute a custom BAA reviewed by healthcare counsel.
How long does onboarding take?
Under a week for most independent pharmacies. PMS integration on day 1-2, driver training on day 3-5, first live deliveries by day 7.
Which PMS systems do you integrate with?
PioneerRx (live), QS/1 (beta), BestRx, Liberty, Framework, Rx30, RedSail. Full list on /integrations. If yours isn't there, our Enterprise API lets you wire in any system with an OAuth-capable endpoint.
What does pricing look like for fleet operators?
Commission-based. We take a percentage of each completed delivery. You keep the margin, we scale with your volume. See /fleet-operators for the tier breakdown.
Who owns the data?
Your pharmacy owns its patient data. Suavo processes it under your BAA and never sells, shares, or trains on it. You can export or delete at any time.
What happens if a delivery fails?
Automatic return-to-pharmacy flow. The driver scans the medication back into your custody, the audit log records the exception, and the patient is notified with a reschedule option.
Do you handle controlled substances?
Yes — DEA-compliant chain of custody for Schedule II-V. ID verification at pickup and delivery, CSOS-compatible reporting, ARCOS integration on the Enterprise tier.
Ready when you are
Talk to a pharmacist-trained specialist.
15-minute call. We'll walk through your current setup and show you exactly what changes — and what stays the same.