Terms of Service

1. Acceptance and eligibility

By creating an account, including with Google or Apple, or by otherwise accessing or using the service, you agree to these terms on behalf of yourself and the business you represent. You must be at least 18 and have the authority to bind that business. Suavo is for businesses and organizations, not for personal, family, or household use. You may use the service only in compliance with applicable law, contract, and professional obligations.

2. No medical, pharmacy, or legal advice

Suavo provides software, workflow support, and information about the service. Nothing on the website or platform is medical advice, legal advice, pharmacy counseling, or emergency guidance. Always rely on licensed professionals for those matters.

3. Accounts and acceptable use

You are responsible for account security, accurate information, and activity under your credentials. You may not misuse the service, interfere with operations, attempt unauthorized access, upload malicious content, or use the platform to violate privacy, labor, healthcare, telemarketing, or export laws.

You also may not, and may not help anyone else: scrape, crawl, or bulk-download the website or the service; copy or imitate its design, content, workflows, or features; reverse engineer, decompile, or try to extract its source code, models, or prompts, except where the law allows it despite this term; use the service to build or improve a competing product; resell or sublicense the service; or get around its limits, security, or access controls. General knowledge and ideas you develop on your own are not restricted.

4. Regulated workflows and implementation

Production use for regulated workflows may require separate order forms, service agreements, business associate agreements, security reviews, onboarding steps, and training. You remain responsible for confirming that your use of the service fits your legal and operational obligations. Do not send us protected health information, including during a pilot, until we have signed a business associate agreement with you. We do not claim that using Suavo by itself makes any business compliant with HIPAA or any other law.

5. Fees, subscriptions, and refunds

Pricing, pilots, free trials, and implementation terms may be described on the website or in a separate commercial agreement. Unless stated otherwise in writing, posted materials are for informational purposes and may change. Taxes, third-party costs, and custom rollout work may be addressed separately.

Paid plans are billed through Stripe in U.S. dollars. A subscription starts when you complete payment and renews automatically each month at the price shown when you subscribed, until you cancel. We will tell you before a price change takes effect.

Restaurant add-ons are billed per location. Customer display is $9.99 per location / month and covers any number of screens at that location. Accounts Desk is $79 per location / month. The owner turns an add-on on in Suavo and pays at a Stripe checkout. Each add-on is billed monthly and renews every month until canceled.

You can cancel at any time by emailing suavo.inc@gmail.com, or from Manage payment in your account where it offers a cancel option. Canceling stops the next renewal, and your access continues through the end of the period you already paid for.

We do not refund partial months or unused time. We will refund charges made in error, duplicate charges, and anything the law requires. For billing questions, contact suavo.inc@gmail.com. The billing, cancellation, and refund policy has the details.

Some Suavo plans already include Customer display and Accounts Desk. If you are also billed for one of them on its own while such a plan is active, we cancel the separate add-on automatically. If you bought it after the plan, we refund its latest charge in full. If you bought it before the plan, the unused part of its month becomes a credit on your Suavo billing account and pays toward your next invoices.

If you don’t pay, paid features stop. If a payment fails, or a free trial ends without a card, and it isn’t fixed by the end of any grace period we show you, the paid features stop. Free features, such as the restaurant kitchen screen, keep working. While your account is open we keep your data, and paying turns the paid features back on.

6. Ask Suavo

Ask Suavo is the assistant on our public website. You can type or speak to it. It uses an AI model to answer questions about Suavo from the content of this site. Answers can be wrong or out of date. They are not legal, tax, insurance, medical, or other professional advice, and they do not change these terms, our prices, or any agreement. If an answer and a page on this site disagree, the page is correct. Do not enter passwords, card numbers, or patient details. Our Privacy Policy explains what happens to your questions.

7. Priority support line

Businesses that pay for a Suavo plan or add-on can call or text our founder, Joshua, on his direct line from 9am to 9pm Pacific time. The number is shown inside their signed-in Suavo account. Free and complimentary plans do not include it. We answer as soon as we can, but we do not guarantee a response time. Everyone can reach us at suavo.inc@gmail.com.

8. Kitchen Vision launch list: calls and texts

To join the Kitchen Vision launch list, you tick a box that says you agree that Suavo (MKM Technologies LLC) may call or text the mobile number you give us about Kitchen Vision, including with automated technology or a prerecorded voice. Agreeing is not a condition of buying anything. We send up to 4 messages a month, and message and data rates may apply. Reply HELP for help. Reply STOP to any text, or ask us any other reasonable way, such as by emailing suavo.inc@gmail.com, and we will stop calling and texting you and remove you from the list within 10 business days.

9. Customer stories and Amazon links

We name a customer or publish a quote only with their permission, and we say next to it how they are connected to Suavo. Queen Pizza, the restaurant named on our restaurants page, is co-operated by our founder. Maher Hanna, quoted on our insurance page, is a pilot customer who uses Suavo free while we build it, and gave us written permission to publish his words.

Our restaurant hardware guide links to Amazon. When those links carry our Amazon Associates tag, Suavo may earn a commission on what you buy, and the guide shows Amazon’s required notice: “As an Amazon Associate I earn from qualifying purchases.” It appears before the links. Suavo does not sell that hardware. Amazon and its sellers set the price and handle the sale, shipping, and returns.

10. Your data and content

You own the data and content you and your team put into Suavo or connect to it, such as orders, menus, customer lists, messages, and documents. You give us permission to host, copy, process, and display it only to run, secure, support, and improve the service for you, as our Privacy Policy describes. You are responsible for having the rights and consents that data needs, including consent from your own customers before Suavo sends them texts or emails for you, and for any business associate agreement your use requires.

11. AI features

Some features use AI models to answer questions, draft messages, read documents, or suggest next steps. AI output can be wrong, incomplete, or out of date. Review it before you rely on it or send it, and use your own judgment for anything with legal, financial, medical, safety, or insurance consequences. You are responsible for what you do with it.

12. Changes to the service

We improve Suavo constantly, so features, integrations, and limits may change. If we remove a paid feature you are paying for, we will tell you in advance, and you can cancel. We refund what you prepaid for that feature for the time after it stops.

13. Suspension and ending service

You can stop using Suavo and cancel at any time, as section 5 explains. We may suspend or end your access if you break these terms, if your use creates a security, legal, or safety risk, or if the law requires it. Where we reasonably can, we will tell you first and give you a chance to fix the problem. After an account closes, you can ask suavo.inc@gmail.com for a copy of your data within 30 days; after that we may delete it, except records the law or a contract requires us to keep.

14. Intellectual property

The service, software, workflows, visual design, documentation, trademarks, service marks, logos, and other materials are owned by MKM Technologies LLC, its affiliates, or licensors and are protected by copyright, trademark, trade secret, and other laws. Except for the limited right to use the service as allowed by these terms and any written agreement, you receive no ownership interest or license to copy, distribute, create derivative works from, reverse engineer, or otherwise exploit the platform or its confidential know-how.

15. Feedback and submissions

If you send suggestions, product ideas, or feedback, you grant us a non-exclusive, worldwide, royalty-free right to use that feedback to improve the service without compensation to you, unless a separate written agreement says otherwise.

16. Disclaimers

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free availability, compatibility with your internal systems, the accuracy of AI output or third-party data, or that the service will satisfy every legal or operational requirement without your own review and controls. Third-party services you connect, such as Square, Stripe, Plaid, couriers, and Google, are governed by their own terms, and we are not responsible for them.

17. Limitation of liability

To the maximum extent permitted by law, MKM Technologies LLC and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to the service, even if we were told they were possible. Our total liability for all claims arising out of or related to the service or these terms is limited to the amount you paid us for the service in the 12 months before the event that caused the claim, or $100 if you paid nothing.

These limits do not apply to liability for fraud, willful misconduct, gross negligence, or violation of law, or to anything else the law does not allow us to limit.

18. Indemnity

You will defend and indemnify MKM Technologies LLC and its affiliates against third-party claims, and the resulting losses and reasonable costs, that arise from your data or content, your use of the service in breach of these terms or the law, or messages you send through Suavo. We will tell you promptly about any such claim and let you control its defense. Any settlement must fully release us and may not require us to pay, admit fault, or do anything without our written consent.

19. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute arising out of or related to the service or these terms will be brought only in the state courts in Kern County, California, or the United States District Court for the Eastern District of California, and you and we consent to those courts. Either of us may instead bring a claim in small claims court if it qualifies. Before filing, we each agree to try to resolve the dispute informally for 30 days after written notice to the other, sent to suavo.inc@gmail.com for us.

20. Changes to these terms

We may update these terms. If we make a material change, we will email the account owner, and tell you in Suavo where we can, at least 30 days before it takes effect, unless the change is required by law or only adds a new feature, in which case it can take effect sooner. If you keep using the service after the change takes effect, you accept it. If you do not agree, you can cancel before then. A change does not apply to a dispute that arose before it took effect. The date at the top shows the latest version.

21. General

If you have a separate signed agreement with Suavo, that agreement controls where it conflicts with these terms. Otherwise, these terms, our Privacy Policy, and the policies they link to are the whole agreement about the service. If part of these terms is unenforceable, the rest still applies. Not enforcing a term is not a waiver of it. You may not transfer these terms without our written consent; we may transfer them to an affiliate or in a merger, acquisition, or sale of assets. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages at our providers, natural disasters, or acts of government.

22. Contact