Billing, cancellation, and refunds

1. What this policy covers

This policy covers paid Suavo software subscriptions for businesses, such as restaurant plans, fleet plans, and the insurance agency plan. Products marked in development or waitlist are not for sale yet. Joining a waitlist is free and does not commit you to buy anything.

2. Prices

Current prices are listed on our pricing page and shown again at checkout before you pay. Prices are in U.S. dollars. Sales tax is added only where the law requires it and is shown on your invoice.

Any equipment, installation, or custom work is quoted and agreed in writing before it is billed. Nothing is added to your bill without your approval.

3. How billing works

Payments are processed by Stripe. Suavo does not store your full card number.

Your subscription starts when you complete checkout and renews automatically each month, or each year on an annual plan, until you cancel. You can see your renewal date, invoices, and receipts in your account.

4. Price changes

If we change the price of a plan you are on, we will email you at least 30 days before the new price applies to your next renewal. You can cancel before then and never pay the new price.

5. Canceling

You can cancel at any time from your account settings under Manage payment, or by emailing us. There is no cancellation fee.

Canceling stops the next renewal. You keep access to paid features until the end of the period you already paid for, and your account then moves to the free plan where one exists.

6. Refunds

Subscriptions are paid in advance and we do not refund partial months or unused time.

We will refund a charge made in error, a duplicate charge, a renewal charged after you canceled, and any amount the law requires us to refund. Email us within 60 days of the charge. Approved refunds go back to the original payment method and usually arrive within 5 to 10 business days.

7. Failed payments

If a payment fails, Stripe tries again over the following days and we let you know so you can update your card. If the balance stays unpaid, paid features may pause until it is paid. Your data is not deleted because a payment failed.

8. Your data after you cancel

Canceling does not delete your data. You can ask us for a copy of your data or ask us to delete it, as described in our Privacy Policy.

9. Questions and disputes

If something on your bill looks wrong, please contact us first. We will look into it and answer within 2 business days.

10. Contact